FAQs

I will be shipping to a reserve and require a GST exemption. What do I do?

Complete the order process and select “Cheque payments” at checkout. Include an Order note that you will be applying for an exemption. This will get all your details in our system.

Note that if you create an account during checkout (tick box under the Email address field), you will be able to log in to your account at any time to view your order, and later pay by credit card.

Email store@hellocoolworld.com to provide a copy of your supporting documentation. Quote your order number in the email. (Or mail a photocopy to our address if you prefer.)

We will update your order and email you the new details. If you created an account, you will be able to pay be credit card. Otherwise, please send payment to:

Hello Cool World
531 Carrall St – 2nd floor,
Vancouver BC Canada V6B 5K2