FAQs

I received my Indian Horse DVD. How do I access the educational materials?

We sent the account information to the customer who ordered the DVD in an email notifying them that their order is complete. The customer’s email is the login for the online educational portal at: https://education.indianhorse.ca

If that’s your email, you can also reset your password and gain access.

If somebody else at your organization ordered the DVD, contact us to request to change it. Please provide the order number and what the new email for the educational portal should be.

I will be shipping to a reserve and require a GST exemption. What do I do?

For The Grizzlies Community Screening Licenses, simply select ‘on reserve’ from the ‘GST Exemption’ drop-down menu on the store page. If you’re billing and/or shipping address is not on reserve, you will be asked to provide further documentation.

For the Indian Horse Educational DVD, please complete the order process and select “Cheque payments” at checkout. Include an Order note that you will be applying for an exemption. This will get all your details in our system.

Note that if you create an account during checkout (tick box under the Email address field), you will be able to log in to your account at any time to view your order, and later pay by credit card.

Email store@hellocoolworld.com to provide a copy of your supporting documentation. Quote your order number in the email. (Or mail a photocopy to our address if you prefer.)

We will update your order and email you the new details. If you created an account, you will be able to pay be credit card. Otherwise, please send payment to:

Hello Cool World
531 Carrall St – 2nd floor,
Vancouver BC Canada V6B 5K2

I require a purchase order. How do I proceed?

You can still go through the store system to put in your order details, and then select “Cheque payments” at checkout to log the order without paying. Create a customer account (tick box under the Email address field during checkout), and leave an order note about how you intend to pay.

You will be sent an email with an order number, and your order will be on hold until payment is received. You can then use the order number as your purchase order invoice, or contact us for more assistance.

I would like to organize more than one community screening of The Grizzlies, can I get a deal?

Yes! As long as screenings are hosted by the same person or organization. Please email thegrizzlies@hellocoolworld.com with your proposed screening dates and we will get back to you with rates.

How long will shipping take?

Shipping rates vary by location. We suggest allowing a minimum of 5 business days for urban centres and 10 business days for remote communities. If you have concerns about your DVD arriving in time, please contact us.

I need my DVD to arrive sooner. What can I do?

Please contact us to inquire about other shipping methods available (FedEx, etc). Extra charges will likely apply.

My DVD/Blu-Ray hasn’t arrived yet. Please help!

You can check your delivery date via the Canada Post tracking number that was sent to you by email. For urgent inquiries, please contact us.

My DVD/Blu-Ray isn’t working. What should I do?

We make every attempt to test the discs before shipping, however issues can occur. Please be sure to test your discs as soon as they arrive and contact us immediately if you have any issues.

I’m an educator: Can I use a Community Screening License to show The Grizzlies movie in my classroom?

Yes, however with the Community Screening License you are only permitted to show the film once and the DVD needs to be returned. The upcoming Educational Version (to be released in the Fall 2019) will include the rights to show the film an unlimited number of times in a classroom/institutional setting. Perk for educators: Any educators who purchase a Community Screening License will receive a discount on the Educational Version once available.

Is there a digital download or streaming option for The Grizzlies Community Screenings?

No, only DVD and Blu-Ray formats are available at this time.

Where can Community Screenings take place?

Community screenings can take place in any non-theatre venue, such as a school gym, library, or community centre. Some smaller community theatres are permitted, but must be pre-approved by the distributor by emailing thegrizzlies@hellocoolworld.com.

Do you have any materials I can use to promote my community screening of The Grizzlies?

Yes, you’ll receive a link to download The Grizzlies Community Screening Toolkit once you make your purchase. It includes a downloadable movie poster and social media graphics.

Can I charge admission or collect donations to help cover the cost of my community screening?

You are welcome to collect donations to cover the cost of your screening, however tickets cannot be sold.

Sign up for the Indian Horse newsletter and/or The Grizzlies mail list to stay on top of all the news.